FAQs

How much is delivery if I live in the UK?

Standard Delivery is £4.50 for Tracked 48 Delivery. This is usually with Royal Mail or Yodel. If you want a faster service, you can choose Express Delivery which is Royal Mail Tracked 24 or Next Day Delivery with DPD. Delivery is free for orders over £60.00 to those living in mainland UK. All delivery rates are confirmed during the checkout process.

For further information on delivery charges please see the Delivery page.

How long will it take to deliver my order?

If you choose Standard Delivery, your order will be dispatched using a Tracked 48 service. Orders usually take 1 business day to process. If you order by 2pm your order will be dispatched same day. Delivery is estimated to be 2-4 working days.

If you choose Express Delivery, your order is dispatched using Tracked 24. Orders usually take 1 business day to process and couriers estimate 1-2 working days for delivery.

If you have ordered products for delivery outside the UK, it can take between 7-10 working days for delivery.

Where is my parcel?

Most orders are processed within 1 business day, with Royal Mail / Yodel estimating a further 2-4 working days for delivery if you choose Standard Delivery.

Royal Mail advise that Tracked 48 takes between 2-5 working days during busy periods like Christmas, to mainland UK. Please note that deliveries to Northern Ireland, Channel Isles, Isle of Man, Scilly Isles, Scottish Islands and Scottish Highlands normally take between two and three days. Unfortunately we are not able to take responsibility for any delays on the part of Royal Mail but if there are any problems, we will do our best to let you know as soon as we can. Royal Mail categorises a parcel as 'lost' if it still hasn't been delivered after 18 working days in the UK, and 28 days for the rest of the world.

If your order hasn't arrived after 18 working days, please contact info@jindesigns.com

Please note during the months of November and December parcels can take longer than expected so please order early if you can.

If I buy something as a gift, can I have it sent directly to the recipient?

Yes. In the checkout pages you will have the option to choose a delivery address for the order.

Do you deliver worldwide eg. USA, Australia, Canada?

Yes, we send mail via Royal Mail International Standard and Tracked. Depending on where you are sending the items and the weight of your order, delivery costs are estimated at checkout once you have entered your details.

For all international destinations (Outside the EU, Australia, Canada and USA) there may be customs or import duties and taxes levied once the package reaches your destination country which will be your responsibility as we have no control over these charges and cannot predict them. Please contact your local customs office for further information if required. Check your country's standard VAT rate here.

It is a legal requirement that we declare the full value of the products (not including shipping charges) on all packages dispatched for delivery.

You must comply with all applicable laws and regulations of the country for which the products are destined.

Can you deliver to the EU?

Yes. We are sending orders to our European customers. If you place an order to Europe, taxes and duties are excluded in the total price you have paid and your order will be shipped Delivery Duties Unpaid (DDU). You may be liable to pay import duties/local taxes.

There may be customs or import duties and taxes levied once the package reaches your destination country which will be your responsibility as we have no control over these charges and cannot predict them. Please contact your local customs office for further information if required. Check your country's standard VAT rate here.

What kind of payments do you accept?

We accept all major credit and debit cards and payments are taken securely through PayPal or Shopify which is safe, secure and fast.

Do I need a PayPal account to make a purchase from Jin Designs?

No. You just need a credit card or a debit card. You can also make a one off payment through PayPal by entering your credit card or debit card details.

What is your returns policy?

If you are not completely satisfied with your order you can return the product within 30 days of receipt for a refund or replacement. The refund will go onto the card that was used when you made your purchase. Please contact us at info@jindesigns.com to let us know that you are returning the product.

Please note that we are not able to refund any postage charges and we will charge for sending any exchange items by post. Fabrics (tea towels, bags) should be returned unused, well packaged and in their original state.

For further information and details on how to return an item please read our Returns page.

Can I exchange my item?

Yes of course! The best way to do this is to post back the item you don't want along with the original packaging. Please get proof of posting and if you get a chance, please email to let us know this is what you are doing. The refund will be credited to your credit card after the returned items have been received, provided they are in a good saleable condition. Then you can place an order for the item you want. The only items you cannot exchange or return are Seconds.

My goods are damaged. What can I do?

All our products are carefully wrapped and packaged to ensure they arrive safely and securely. In the unlikely event that you receive damaged goods, please contact Jin Designs within 48 hours of receiving your products. Please take a photo of the damaged goods and email this to us. You may need to return the items in the original packaging so please obtain a proof of postage as we cannot refund items lost in transit. If you return a defective product to us we will aim to process the refund or replacement within 2-5 working days.

For further details see our Returns page.

I'm interested in selling your products - how can I find out more?

Great! If you're interested in becoming a Jin Designs stockist or want to know more about wholesale opportunities it would be great to hear from you. Please visit the Jin Designs Trade Website or take a look at our shop on Faire

What are your terms and conditions?

See our Terms and Conditions

Are your mugs dishwasher and microwave safe?

Yes, all Jin Designs mugs are dishwasher and microwave safe. For best results and to keep the design looking its best for longer, the manufacturers recommend washing at a lower temperature or hand-washing.

Are your products made in the UK?

Our products are designed in the UK by Jin Designs and are manufactured to our specifications by UK based suppliers.

Do your products come in gift packaging?

Many of our products are presented in neatly presented packaging, making them ideal for birthdays, Christmas, and other occasions. If you'd like to include a personalised gift message, please add a note at checkout and we'll do our best to include it.

Can I amend or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible if you need to make a change. We'll always do our best to help, but we can't guarantee amendments once an order has been dispatched.

Do you offer discount codes?

Yes! Discount codes can be entered at checkout. If you're signed up to our mailing list, keep an eye out for exclusive offers and promotions - or sign up now

How do I apply to become a stockist?

We'd love to hear from you! Visit the Jin Designs Trade Website or browse our shop on Faire to get started.

Is your packaging recyclable?

We aim to use recyclable and minimal packaging wherever possible. If you have any specific questions about our packaging materials, feel free to get in touch