What kind of payments do you accept?
We accept all major credit and debit cards and payments are taken securely through PayPal or Shopify which is safe, secure and fast.
Do I need a PayPal account to make a purchase from Jin Designs?
No. You just need a credit card or a debit card. You can also make a one off payment through PayPal by entering your credit card or debit card details.
How much is delivery if I live in the UK?
Standard Delivery is £3.10 for 2nd Class delivery by Royal Mail. If you want a faster service, you can choose Tracked Delivery which is Royal Mail Tracked 24 or Next Day Delivery with DPD. Delivery is free for orders over £50.00 to those living in mainland UK. All delivery rates are confirmed during the checkout process. You can even work out the delivery costs before the checkout process by visiting the Checkout page. Enter your postcode in the "Estimate Shipping" section on the page.
For further information on delivery charges please see the Delivery page.
How long will it take to deliver my order?
If you choose Standard Delivery, your order will be dispatched using Royal Mail 2nd class service. Orders usually take 1 business day to process. If you order by 1pm your order will be dispatched same day. Royal Mail estimate 3-5 working days for delivery.
If you choose Tracked Delivery, your order is dispatched using Royal Mail 24. Orders usually take 1 business day to process and Royal Mail estimate 1-2 working days for delivery.
If you have ordered products for delivery outside the UK, it can take between 7-10 working days for delivery.
Where is my parcel?
Most orders are processed within 1 business day, with Royal Mail estimating a further 3-4 working days for delivery if you choose Standard Delivery.
Royal Mail advise that 2nd Class takes between two and five working days, to mainland UK. Please note that deliveries to Northern Ireland, Channel Isles, Isle of Man, Scilly Isles, Scottish Islands and Scottish Highlands normally take between two and three days. Unfortunately we are not able to take responsibility for any delays on the part of Royal Mail but if there are any problems, we will do our best to let you know as soon as we can. We can't track Standard Delivery 2nd Class mail. Royal Mail categorises a parcel as 'lost' if it still hasn't been delivered after 18 working days in the UK, and 28 days for the rest of the world.
If your order hasn't arrived after 18 working days, please contact email@example.com
Please note during the months of November and December parcels can take longer than expected so please order early if you can.
If I buy something as a gift, can I have it sent directly to the recipient?
Yes. In the checkout pages you will have the option to choose a delivery address for the order.
Do you deliver worldwide eg. USA, Australia, Canada?
Yes, we send mail via Royal Mail International Standard and Tracked. Depending on where you are sending the items and the weight of your order, delivery costs are estimated at checkout once you have entered your details.
Please note that any import duties and taxes are your responsibility.
What is your returns policy?
If you are not completely satisfied with your order you can return the product within 30 days of receipt for a refund or replacement. The refund will go onto the card that was used when you made your purchase. Please contact us at firstname.lastname@example.org to let us know that you are returning the product.
Please note that we are not able to refund any postage charges and we will charge for sending any exchange items by post. Fabrics (tea towels, bags) should be returned unused, well packaged and in their original state.
For further information and details on how to return an item please read our Returns page.
Can I exchange my item?
Yes of course! In the case of an exchange of goods, no delivery fee will be charged for your new order. The refund will be credited to your credit card after the returned items have been received, provided they are in good condition.
My goods are damaged. What can I do?
All our products are carefully wrapped and packaged to ensure they arrive safely and securely. In the unlikely event that you receive damaged goods, please contact Jin Designs within 48 hours of receiving your products. You will need to return the items in the original packaging so please obtain a proof of postage as we cannot refund items lost in transit. If you return a defective product to us we will aim to process the refund or replacement within 2-5 working days.
For further details see our Returns page.
I'm interested in selling your products - how can I find out more?
If you're interested in becoming a Jin Designs stockist or want to know more about wholesale opportunities it would be great to hear from you. Please visit the Jin Designs Trade Website
What are your terms and conditions?
See our Terms and Conditions